Visit Salt Lake Airport Gift Store

Salt Lake City’s new $4.1 billion airport is now open, with a smooth takeoff. Visit Salt Lake City International Airport has flown a total of 7.4million passengers despite the pandemic. Its Delta’s 4th largest hub and a dream for many over the past 5 years. The airport is focused on the traveler experience and Visit Salt Lake had the opportunity to put their stamp on its first, Visit Salt Lake Gift Shop. Connecting new digital visitor services initiatives and combining retail and traveler interactive information.

Key Goals:

As an essential part of Visit Salt Lake tourism, they planned to innovate one of their biggest revenue generating stores – the official Visit Salt Lake gift shop. The goal is to invite more travelers to enter the shop and explore all the goodies, while providing new ways to engage and get visitors to stay and plan trips. Providing digital connection points to grab their attention and provide interactive ways to allow travelers to explore.

  • Leverage current investment in the Salt Lake visitor center
  • Drive rich content on large Video Wall to promote local areas and businesses
  • Integrate interactive screen for visitors to connect and share local information
  • Give visitors suggested itineraries or build your own
  • Provide easy sharing and information points to get better visitor data

Solution:

OMNIEXPERIENCE provided the video wall and interactive screens to connect the architectural design to key digital experiences and content. The solution integrates with Salt Lakes CRM providing rich automatically updated content 24×7. As well the OmniPlatform provides cloud-based management to easily schedule and change imagery, video and key interactive content in minutes. OMNIEXPERIENCE focused on solving the key goals by implementing the following:


Core Functionality:

  • 2×2 Fully customized Ultra High Definition Videowall
  • Custom built interactive screen for easy information and sharing
  • CRM Data Integration for automatic updates
  • UGC Integration with their Social Media channels
  • Current and Future Event listings
  • Cloud-based platform providing multi levels of access and management
  • 24/7 remote support and on-site assistance per request