Sandals

If you are looking for a romantic resort filled with water and land adventures in the Caribbean, Sandals Emerald Bay is one of the many resorts and locations to connect with the beauty and our door nature. Each resort has amazing things to do daily, from Kayaking, windsurfing, golf, tennis, to nightlife and rejuvenating relaxation amenities – Sandals will cover it all. Sandals is definitely the very pinnacle of an all-inclusive luxurious vacation for couples and adults.

Key Goal:

Sandals and Beaches Resorts looked for a way to connect and create a better guest experience. Since there had been an increase in reservations, Sandals had to find a way to still personalize their guest’s experience despite the growing number. So, to resolve this they looked at creating a mobile app that can assist with their preferred features and functionalities:

  • Access to all resorts through one app
  • Aesthetically pleasing, easy-to-use mobile app
  • Option for coupon and event information
  • Notifications as guest walk the property
  • Connect guest preferences with day’s activities
  • Upsell guests on key vacation features they love
  • New ways to engage with loyalty programs

Solution:

OmniExperience helped Sandals in creating its first native apps accessible in both iOS and Android platforms. Connecting all features of each resort and providing tools for resort navigation and information.

The key to creating this app for Sandals is to focus on individualization and personalization options that allow guests to get the most from their experience. Omni enabled features as a phase 1 project here are a few:

Core Functionality:

  • The mobile app connected directly to INFOR their PMS system
  • Allow instant connection to staff to guest instant messaging and services
  • Integration with their current CMS – Simpleview, for easier backend updates
  • Activity and event information goes digital allowing guest to see a
  • Interactive mapping for enhanced resort navigation
  • Loyalty Program Sandals Select– Club Sandals connected
  • Data capture through analytics, heat mapping, and traffic patterns
  • Next-generation services in a phased approach – Spa reservations, Pre-arrival services, new maps for blue dot wayfinding