We’re making these updates in response to new a data protection regulation that will come into effect in the European Union on May 25th. We’re using this opportunity to make these updates globally because we think they’re fundamentally better for our users, partners and customers.
This policy applies to our application(s) and outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.
We do not control and are not responsible for the policies or actions of third parties linked or integrated from our solutions and you should check directly with them since their policies and terms will govern how they handle and treat personal information.
In this policy, ‘personal information’ or ‘personally identifiable information’ means information about you that is unique and would actually or potentially identify you as an individual, like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification and includes information you provide to us when you use our web or app solutions to make or modify a reservation, establish a profile, communicate personal preferences, participate in, respond to or take advantage of special offers, or which you otherwise provide to us in the course of using of our products. Aggregate information or statistics, even if compiled or derived from your personal information and then aggregated and mingled with information of others, is not personal information since it does not identify you or any specific personally identifiable information about you. We use aggregate or statistical information to better serve our guests and customers generally, to enhance the performance of our solution and to generally improve how we do business.
We will provide you with opportunities to ‘unsubscribe’ and to correct or update your personal information and described these opportunities below, but you are responsible for ensuring the information you provide to us and that we maintain is complete, accurate and up to date. We cannot and will not be liable to you or any other party if, for any reason, you do not provide us with complete, accurate and current information or you fail to update such information in a timely manner.
HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION USING OUR PRODUCTS
By communicating with us regarding service delivery including any profiles, preferences or special requests you may make.
By participating in a marketing initiative, survey or responding to special offers we may send you from time to time.
By registering or otherwise entering information on or through our web or application products. Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we intend to use it and store it.
MAKING A RESERVATION/COMPLETING FORMS
When using forms, it is necessary to have information to identify you, contact you and to process your purchase and requests. This usually includes your name, address, phone number, e-mail address, and language preference. It may also include, if you choose to share that information with us, your preferences regarding services we may offer, location, type of room, type of bed, and the like. From time to time, we also offer special discounts offers and we may require birth dates or other qualifying information to assess your eligibility and process your reservation or participation correctly. If you elect to participate or take advantage of a promotion, package or other service that involves third parties, your personal information will be shared with that third party to the extent necessary to participate, enroll or otherwise provide you with the service and process you purchase
We may use the information you provide to send you offers and information about the companies’ services and those of select third parties. Except as we have described in this policy, your personal information will not be given to these third parties.
WE OFFER YOU THE ABILITY TO RECEIVE TARGETED, TIMELY NOTIFICATION OF TIME SENSITIVE OFFERS
To sign up for this service we may require you to provide us with your e-mail address, first name, last name, and zip code. You may unsubscribe at any time using the link provided on every offer we send you. Of course, if you change your mind, you may subscribe again at any time in the future. If you agree to mobile notifications through your app settings this information may be used to provide you timely information and based on login provide other services directly to you as a subscriber this can be turned off at your device level as well as many of our services related to GEO or other location-based products.
BY VISITING OUR WEBSITE or DOWNLOADING APPLICATIONS
Our products do not collect personally identifiable information from you or your computer when you simply download or visit (e.g., browse) and unless you provide us with personally identifiable information, we will not know or collect your name, your e-mail address or any other personally identifiable information about you. When you a request, sign up or visit a page on our website, we do log certain communications, technical and operational information and aggregate it with other similar information to make our products function correctly, do capacity and other technical planning and generally make our solutions function properly and improve it where we can. We also use this information to better understand how visitors use our products and how we can better tailor our solutions, its contents and functionality to meet your needs.
WHY WE COLLECT PERSONAL INFORMATION
To establish, maintain and honor our relationship with you and to provide you with our services and those of our third party suppliers and promotional partners.
To understand and better attempt to fulfill your needs and preferences in providing services from us. To develop, enhance, market or provide products and services or offers we believe, based on the information you provide us, you may be interested in receiving.
To manage and develop our business and operations and help us improve our services for you.
To meet legal and regulatory requirements.
WHEN DO WE DISCLOSE PERSONAL INFORMATION
Personal information may be shared internally, with corporate offices or brands you have subscribed to interact with, so that they may provide the services you have requested. Personal information may be shared with a third party involved in processing transactions you request and supplying you with services.
Personal information may be shared with a third party to perform functions, process transactions or provide goods or services to you, such as reservations handling, data processing or storage, surveys or research, to evaluate a customer’s credit worthiness or in order to collect a customer’s account.
Personal information may be shared with a public authority or official or those acting under government or judicial authority to protect the assets and operations of the organization, in the reasonable judgment of the company, it appears that there may be danger to life, property or public safety which could be avoided or minimized by disclosure of the information, or which disclosure is required by law or regulation.
We will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
We will safeguard your personal information from disclosure other than as identified above or with your consent.
We will take steps to protect the confidentiality of your personal information when dealing with third parties, consistent with our policy and the laws and regulations that apply.
We will strive to keep your personal information accurate and up to date and we will provide you with reasonable opportunities to access, correct and update your personal information. As well as unsubscribe or provide direction to turn off services you may not want or need.
You are always free to refuse to provide personal information to us, recognizing that in some cases this may limit or make it impossible for us to agree to provide you with the services or goods you may request.
You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, when you access or visit our web or app solutions or by separately e-mailing us utilizing the contact information provided on this site using “Unsubscribe” as the subject line and providing us sufficient personal identifiers so we can act effectively on your request. Note most of the services we offer can be shut off by simply updating your settings on your mobile device, such as sharing information between your phone and application, location sharing and more, consult your provider or phone manual to learn more about management of personal sharing of information from your device.
If you have questions or concerns about our privacy practices or how we collect, handle or use your personal information, please contact us via the contact information provided on your web or mobile product. You can always contact [email protected] with any questions, concerns to unsubscribe or disengage with services.