Marriott Sanibel Harbour Resort and Spa

Marriott Sanibel is a 4-year Hall-of-Famer of TripAdvisor’s Certificate of Excellence for Courtside Steakhouse, 2019’s Couple Choice awards for Wedding wire, and many others. Marriott Sanibel Harbour Resort and Spa also caters to corporate meetings, events, and other activities, with over 30,000 lavish sq. ft meeting space to maximize.

Key Goals:

Look at new ways to manage the rapid increase of guest bookings, activities, need for concierge and guest-facing services. The decision was made to utilize new digital options to help reinvent their guest services strategy. The resort had a wide array of services that they wanted to extend to guests, so they can view while the staff was busy or take certain tasks in their own hands.

Look for an automated concierge solution that would:

  • Answer frequently asked questions
  • Reserve resort restaurants
  • Book tours and local tickets
  • Provide mapping options for both islands
  • List of local and hotel events
  • Easy features to build and share Itineraries

Solution:

OMNIEXPERIENCE had the pleasure to work strategically with Marriott Sanibel Harbour Resort and Spa to launch their first-ever interactive Concierge kiosk, providing guests and staff an easy to use digital interactive solution. Built for easy informational tools but also to help guests and travelers to understand the area and create their own experiences. The key to the solution and vision included the following:

Core Functionality:

  • Easy integration with local chamber and destination data points
  • Can integrate with local business and tourism sites
  • Interactive mapping for both islands
  • Easy automated data updates
  • Things to do, broken down by guests’ preferences
  • Events for easy reservations
  • Analytics to understand more about their guest’s preferences
  • Email and Text to share all features
  • Build and share itineraries directly to guests’ phone
  • Advertising module for increased awareness and revenue generation

Nick Sobrieralski, Marriott Sanibel Harbour and Spa’s Front Office Manager believe that this launch is a promising initiative for their hotel. “We need to give each guest our attention and the best service possible, by providing these tools to allow guests to explore and refine their questions or even get the answers they need we can provide the best services possible. We also understand our younger travelers like the independence to easily find what they are looking for and then share it directly to their phone. We are excited about this program and look forward to its possibilities.”