Hotel Next

The first of its kind a Hotel Incubator turned boutique hotel, located in the heart of the city of Zapopan, in Guadalajara, Mx, Hotel Next provides an opportunity for technology enthusiasts, students, and avid experience engineers to see technology and learn the needs and insights of a complete omnichannel tech experience by being a real guest. No front desk, no waiting to get to your room, automated check-in. check out and mobile key, digital food ordering and more.

Key Goals:

This incubator hotel would be the first of its kind, featuring a hotel lobby with self-service login kiosks and full integration of mobile features access and solutions for the next generation of hotel guests. Some of the highlighted features that every guest will expect are:

  • Mobile Check In Check Out
  • Mobile Key access to each room
  • Instant messaging communication Guest to Staff
  • Automated information and connection through touchscreen
  • Mobile reservations and ticketing for local events and attractions

Solution:

Hotel Next integrated the Omni Platform for their full omnichannel solution and complete automated hotel offering. With the connection of all existing PMS, Accounting, backend systems, applying next-generation of mobile key, and lock access systems we were able to set a structure integration plan for the first and many more hotels to come. Here are the highlighted features:

Core Functionality:

  • Omni Platform to connect all existing 1st and 3rd party systems
  • Integration with Cloudbeds for mobile check in and check out
  • Integration of Assa Abloy wireless locks and mobile key options
  • Omni Connect solutions for guest to staff communication
  • Trip Advisor and Viator ticketing and reservation attraction solutions
  • Samsung Hospitality solutions for each room connecting a full entertainment experience