“Customer experience is expected to surpass product and pricing as the key differentiator for businesses.”
OMNICHANNEL + EXPERIENCES
What We Do
We build unique on-site visitor, guest and customer experiences ensuring every touch point builds awareness and consistency for brand engagement.
Three foundational components. Content Management. Data Integration. Tools
Six core Marketing channels: Mobile, Kiosk, Digital Display. Web. Notifications. Social Media
Integrated software plug-ins that add functionality to platform and channels
Seamless integration with core systems and a growing number of third-party applications
OMNI Platform and the Customer Experience
Omni Platform is an integrated Customer Communication Management tool focused on providing a multi data, device and social medium marketing solution for Customer Experience. The platform provides your team a simple content management solution and asset control to build stronger connections with Brand, Customer Satisfaction, Retention, Revenue and Reductions in cost.
Maximizing customer experience with customer journeys has the potential not only to increase customer satisfaction by 20%, but also to lift revenue by up to 15% while lowering the cost of serving customers by as much as 20%.
McKinsey & Company
The Three C’s of Customer Satisfaction: Consistency, Cons