Know your Device
Every touch device requires a little different handling methods however most of the kiosks are similar to how you take care of your regular computers or laptop. If you are able it’s always good to know what type of Kiosk you have, they usually fall under the following categories: Projective Capacitive (PCAP), Infrared (IR). The main difference is PCAP is sealed better and typically edge to edge glass, IR can be more like a monitor and thus more suspectable to allowing water in the device. So just be thoughtful of amount of liquid you are using.
Cleaning and Disinfecting
In dealing with touch devices, know that cleaning is different from disinfecting. Cleaning is basically removing any dust, grease, or dirt which you want to do at least every other day. Disinfecting is enabling chemicals to destroy the presence of bacteria which prevents the spread of disease, at this point in time it’s best to do this daily or as often as possible in a 24-hour period. Try to follow the two-step procedure in maintaining your kiosks cleanliness and longevity.
Cleaning your Kiosks on a daily basis, key pointers to ensuring a clean surface.
- Note: Kiosks are no dirtier than a doorknob, sometimes you have to remind people, Kiosks will become more prevalent than ever to protect both parties
- Take any type of antibacterial wipe. Clorox wipe is the best on the market, there are other mixtures you can use below as well that work just as good.
- Wipe down the Kiosk in one motion left to right is easiest or top to bottom.
- If available, use a soft or a microfiber cloth as a glass cleaner to take away any smudges or build up.
- Mild soap and water can also be used just be careful not to get the unit too wet.
- Recommend having hand sanitizer near the Kiosk, so people can use before and after.
Here is a quick guideline on how to properly clean your Kiosks on a weekly basis:
- Turn off your device or ensure any on-screen software is able to handle false touches while you clean.
- Always use non-abrasive wipes or microfiber cloth on the screen, paired with mild soap. Do not spray solutions directly to the touchscreen and ensure no liquid gets inside the unit.
Here are some mild soap alternatives:
- 50% isophropyl alcohol mixed in 50% water solution
- Novus 1
- 1:9 dilution of Clorox in water can be a great antibacterial and all-surface cleaner
- Household bleach solution (1/3 cup of bleach per gal. of water)
- Note: Omni is releasing it own line of Kiosk cleaners and hand sanitizer attachments reach out for more details
To avoid discoloration and scratches, remember to avoid the following:
If you have further questions or if you need any help with your OmniExperience Kiosks, feel free to call us at 1-833-300-6664 and one of our Support specialists will help you right away!