The hospitality industry has always embraced technology, and the modern guest expects no less. Guests want simpler ways to interact with services and want to be informed and communicated within better ways and in any language. 

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Hotel room service has always been a tough sell. It’s expensive both to order and to operate, looks extravagant on a business traveler’s expense report, and for most people, goes against the very point of travel: to get out and explore new sights and cuisines. Room service revenue industrywide is down more than 25 percent since before the recession, according to CBRE, a commercial real estate firm.

Although 80 percent of guests expect hotels to have an on-site restaurant, only 72 percent will use it, and only for breakfast. And even though many hotels offer a room service menu (many 24 hours a day), 81 percent of hotel guests say they would never use it. In the future, room service deliveries from external companies are predicted to rise by 83 percent.

Hotels, then, have a problem. They either need to fight back, banning food deliveries and making room service more appealing and affordable, or embrace the lifestyle shift and encourage and collaborate.

Several hotels already have a mobile application to streamline their services, to be able to check-in and check-out through the telephone, request room service, communicate with the hotel staff, as well as find local information and order food. 

An interesting fact is, on average, a hotel spends 2 dlls per day on printed paper per day: menu, hotel information etc.  Switch to a digital format has the facility to update information directly, reduces printing costs, time and improves its service.

The best way to fight back to the food delivery industry is with the right omnichannel strategy within the hotel. Each channel available at the hotel leads and facilitates the guest to improve their service and increase preference, revenue, and loyalty.

Kiosks and display screens showing the special of the day will surely encourage guests to reserve a table at the hotel’s restaurant or ask to something at room service. 

All available consumer channels from Mobile, digital signages and kiosks around the hotel have the facility to communicate and update at the moment, giving the guest the ease of ordering, booking and enjoying in the comfort of the hotel without having to resort to a food delivery app.

As well, well organization need to look at how digital food ordering can decrease costs, and increase point of sale purchase.   Providing guests with pictures and upsell opportunities as well as prescheduling ordering.    

Are you planning to grow your Omnichannel ordering capabilities? Send us an email and we’ll be more than happy to share with you what we have done and how we can help you accomplish your guest experience goals. [email protected].  For special revenue calculator simple send us an email we will help you show management the potential of digital ordering.

Menu Boards, Video Walls, and Self service Kiosk are no longer a high-tech luxury but are now an integral part of the quick-service restaurant industry. No longer simply about how technology is engaging guests like never before. Technology can light up both the dining room and the drive-thru with eye-catching graphics and customer engagement content.

From menu boards to standalone kiosks, digital displays improve efficiency and sales and offer a great return on investment. These signs also improve restaurant life by making the ordering process easier for customers and wait for staff while making signage changes for limited time offers and dayparts simpler.

These technology resources can help you capture sales, improve guest retention, and make restaurants more productive.

Need further proof? Consider that:

  • At many QSRs (Quick Service Restaurant) more than 70 percent of purchases happen at the drive-through.
  • 88 percent of all diners would prefer self-service menu boards at the table.
  • 47 percent of QSR diners prefer self-service technology to customize orders.

Personalized Experience Driven by Specialized Content

Adaptive digital menu boards and self-service kiosks are capable of personalizing content based on a wide range of information that QSR operators have access to, such as local events, restaurant traffic and inventory that needs to be moved.

With this type of information at hand, QSRs can connect digital menu boards to consumers via their mobile devices or other opt-in services and then start offering personalization based on frequently ordered items. They can also offer specialized coupons or deals that reflect what customers are actually interested in, based on their current or past ordering patterns. Another big plus: QSRs can also offer menu items that are season- or holiday-based.

Mobile Payments

Mobile technology is carving out space in the restaurant industry one tablet at a time, but there are further applications aside from replacing traditional cash registers. Most people are extremely attached to their phones, so there’s the logic behind incorporating mobile payments and other mobile solutions into a restaurant’s business model.

According to some, the question of utilizing mobile payments is not one of if but when. In 2017, the use of mobile payments grew 75%, especially within quick-service establishments. For a consumer, the ability to order and pay from a mobile device speeds up the process dramatically.

Prediction:

Given this information, we predict that implementation of mobile POS systems and ordering kiosks in restaurants will increase by at least 30% in 2019.

Since 95% of restaurateurs agree that restaurant tech improves their business efficiency and 65% of customers use an ordering kiosk when it is presented to them, then switch to a mobile POS software or the implementation of an ordering kiosk is a no brainer.

In addition, 73% of diners agree that restaurant technology improves their guest experience. More specifically, 61% agree that handheld tablets similar to Toast’s new Toast Go improve the dining experience.

The face of the restaurant industry may be changing, but there will always be a market for more traditional experiences. The beauty of restaurant technology is that it can be as unobtrusive or as customer-facing as you want. The fact that restaurants now have so many technology options provides a multitude of ways in which restaurants can grow their business without spending a lot of money or losing customers. The mobile technology trend places control in the literal hands of restaurant servers and customers.

Send us an email and we’ll be more than happy to share with you what we have done and how we can help you accomplish your marketing goals [email protected]