The right Kiosk Software is a great opportunity to approach to your costumers. You only need to choose the right one. Here we will tell the most important things you have to know about selecting the right Kiosk Software and building a touch strategy.

Retail Kiosk

It is challenging to get customers engaged in a world with too many options and messages, we are all flooded with information overload. Technology can be used strategically to connect with customers bringing a positive and personalized experience.

Using your website or selecting a non-connected solution seems to be a popular direction but will typically result in under delivering for you and your customer. Here are some options you will want to consider to ensure your Kiosk software and solution provides a positive experience for your users.

  1. Kiosk software should allow you to connect to existing CRM, CMS and outside data sources. This shouldn’t be an afterthought but part of the solution as a whole.
  2. Kiosk Platform or CMS is required but if used properly should only be needed for navigation changes or additions to Kiosk interface. The rest should be automated.
  3. The UI or UX should be customized to touch experiences, think if Apple decides to use a website for their iPhones.  There is a reason an interface is created to ensure mass adoption, ease of navigation and usage.

What does this mean as you think through your Kiosk strategy?

A Kiosk should connect and create an omnichannel experience of individual customer touchpoints, allowing the customer to easily transfer between Kiosk and Mobile Engagement.   Allowing you to build conversion rates and drive convenience as a complete strategy.  The solution should integrate with your marketing strategy-channels and connects with your clients to learn more and drive better experiences on however they choose to connect with your brand.

Total integration with your system and Channels

Another platform is not usually the goal here, but many times required to ensure focused results when implementing Kiosk technology.   However, there are options that should complement your existing investments.  Look for a solution that provide middleware options to make it easy for implementation while providing new tools that can expand functionality across all digital channels.

Analytic System

Data is gold and your channels have a lot of information about your customers. It’s important that your kiosk software can be able to integrate and provide a better understanding  for your destination or your on property customer.Any Kiosk software solution you select should have specific analytics built for touch environments.Kiosks are not websites and require systems built for touch environments if you want true analytics.

Working on and offline

Kiosk software should run and function like an app on your phone, it should work with or without internet and connect as needed.Keeping bandwidth requirements low and also ensuring the experience continues to work no matter the situation.As you deploy Kiosks, environments change and also the control of access can change ensure your solution prepares for public access.

We hope this information is helpful. We love our industry and what we do.If you are considering a touch, display or mobile solution, we hope you consider our Omnichannel platform.With over 10 years of experience as a solution provider, integrator and marketing organization, we have put all of our knowledge and passion towards better customer experiences.

Call for a free consultation. We are happy to share information so you can make the best decision for your organization.

Touch as a Service

  • OMNI Interactive Kiosk
  • OMNI Touch Screen

Platform, Services & Support

  • OMNI CMS
  • OMNI Data Tools
  • OMNI Data Integration
  • OMNI Kiosk Analytics
  • OMNI Support

Standard Extensions

  • OMNI Advertising
  • OMNI Forms
  • OMNI Deals
  • OMNI Events
  • eCommerce Platforms
  • OMNI Social
  • Kiolytics

Recommended Extensions

  • Google Translate
  • OMNI Photo Booth
  • OMNI Loyalty
  • OMNI Events
  • Surveys
  • OMNI Social
  • OMNI Faces

Scottsdale, AZ. – July 10th, 2018 – OmniExperience, a Scottsdale, AZ based interactive experiences company, has joined Viator’s global Partner program. This partnership will strengthen the core of OmniExperience’s destination and tour ticketing offering across any visitor touch point – including mobile, kiosk/touch, social and web through a deeper collaboration with Viator.

Viator is a subsidiary of TripAdvisor and is now a leading global resource marketplace for destination travelers, providing access to curated tours, excursions, guides and attractions. With the integration of OmniPlatform, customers can now enjoy the extension of these services through their visitor journey. OmniExperience will now be able to deliver richer content and ticketing inventory created by Viator through a cloud based OmniPlatform solution, that can extend customized user experiences across any device. Providing new ways to convert high traffic areas into engagement opportunities through its OmniKiosk offering, and extending to mobile devices on iOS, Android or Web.

“We are focused on the next generation of Visitor and Guest experiences and providing richer visitor information and continuity of brand and content across the channel’s visitor use, inside and outside the destination. With this new partnership, any destination or hotel can extend ticketing convenience and opportunities to visitors and guests alike throughout the Omnichannel. Our customers can now add ticketing to any of our products and ensure a consistent and profitable experience. We couldn’t be happier with our partnership with Viator.” says, Douglas Ralston CEO of OmniExperience.

About OmniExperience: OmniExperience is a Scottsdale, Arizona based Omnichannel Platform company, focused on providing easy to use turnkey interactive solutions for on-location engagement services. Some of the biggest brands in the world utilizing OmniExperience’s engagement platform, focused on consistent turnkey content delivery for partners such as Samsung, LG, Microsoft, Apple, Android and many other software platforms. www.omniex.co.

About Viator: Viator, a TripAdvisor company, is the leading global tours and activities provider for travelers, delivering online and mobile access to thousands of trip activities in more than 2,000 destinations worldwide. Viator allows advanced booking via their Viator Tours and Activities App – affiliated with almost 3,000 partner airlines, hotels and agencies. Viator has a 24/7 global customer service that can help with almost 600,000 verified reviews and videos that would help every traveler with their escapade. Learn more and visit www.viator.com

Scottsdale, AZ. – July 10th, 2018 – OmniExperience, a Scottsdale, AZ based interactive experience company, has joined LG’s Global Commercial Partner program. This partnership will enable Omni Experience to further expand and improve their solution towards integrated offering to its core traveler verticals.

Together, LG & OmniExperience drive turnkey experiences through any LG devices to ensure a centralized device and content management solution, connected through the OmniPlatform. Integrated into LG’s Web OS operating system, any device from Display, Touch to Mobile customers can now easily deploy and control experiences by time of day, location and device type.

As an LG Partner, OmniExperience can now deploy Kiosk, Mobile and Display application builds, which includes Menu Boards, Informational content, Social and Interactive technology. OmniExperience customers can purchase any LG Commercial product, install it, connect to the internet and have a rich experience in minutes, to any area of its store, property or destination. With an embedded OMNI CMS, LG’s webOs can now provide easy control and support to Video Wall, Display and multi-touch experiences, including robust content sharing features and easy customization for all partner’s solution.

“With the integration of the OmniPlatform to LG’s WebOS, we can offer a deeper Omnichannel experience to anyone looking to build a more interactive and focused market strategy On-Property, In-Store and In-Destination. This works with both static and interactive engagement through any digital device”, says Douglas Ralston, CEO of Omni Experience. “We are very excited about the potential solutions and offering this partnership brings to our customers.”

About OmniExperience: OmniExperience is a Scottsdale, Arizona based Omnichannel Platform company, focused on providing easy to use turnkey interactive solutions for on-location engagement services. With some of the biggest brands in the world utilizing OmniExperience’s engagement platform, we focus on consistent turnkey content delivery for our partners such as LG, Microsoft, Apple, Android and many other software platforms. www.omniex.co.

About LG: LG Electronics USA caters to customers in different verticals like hospitality, health care, government, education and industrial markets. LG Electronics provides business-to-business solution for different commercial display and digital signage fit to different business needs and environment. Based in Englewood Cliffs, NJ, is the North American subsidiary of LG Electronics Inc., a $48 billion global force in different solutions such as mobile communications, consumer electronics, air solutions and home appliances. For more information, visit www.LGSolutions.com.