An investment made in technology to deliver an improved visitor experience and generating better revenue goes hand-in-hand. Therefore, the shifting industries of travel, hospitality and retail need to understand the need for delivering a better guest experience and the ways in which it can benefit their organization. The culmination of these solutions help travelers and customers engage on their terms and allow you to build brand value and revenue
Customers don’t just glance—they engage
Digital Signage has Reach and Saturation
- 70% of Americans say they’ve seen a digital display in the past month
- 52% say they’ve seen a digital sign in the past week
- 47% remember seeing a specific ad or message
- Recall jumps to 55% when talking about outdoor digital billboards
- 80% of shoppers say they have entered a store because a digital sign caught their interest
Self service Kiosk is changing the industry
- 50% of customers think it’s important to solve product or service issues themselves and 70% expect a company’s website to include a self-service application
- Self-service help will be the first choice In 2020, companies should ensure that customers are able to find answers to their questions using an assortment of self-service options
- Gartner predicts that by 2020 a customer will manage 85% of the relationship with an enterprise without interacting with a human
- Self-Service Kiosks Boost Consumer Spending By 30 Percent
- 52% of customer will opt to use technology if available over approaching a human to solve their issue
- Kiosks can provide deeper detail on customer behavior, 42% are more likely to share information if they feel it can speed up wait times or add value
PWA- Progressive Web Apps Improving engagement through mobile devices.
- The Best Western River North Hotel sees 300% increase in revenue with new Progressive Web App.
- Uber´s PWA was designed to be fast even on 2G. The core app is only 50k zipped and takes less than 3 seconds to load on 2g networks.
- Trivago saw an increase of 150% for people who add its PWA to the home screen. Increased engagement led to a 97% increase in click outs to hotel offers.
- Grand Velas Rivera Maya resort increased its Black Friday conversion rate by 53% due to its progressive web apps ́s speed and notifications.
- Ad clickthrough rates increased 3x on Wego ́s PWA. They’ve seen 26% more visitors and 95% more conversions overall.
Contact us today to learn about how you can easily implement tech solutions to help increase customer experience and engagement. We can help you through a phased approach step by step, to easily integrate these solutions into your existing customer-facing processes. [email protected]